Privacy Policy

This policy explains how Relaio AI Technologies FZCO (“we”) handles personal data in Relaio Listings. It covers brokers who use the Service, and visitors and enquirers on brokers' pages.

Who is responsible

• Brokers' account data: we are the controller.
• Enquiries sent to a broker (for example a Best Price request): the broker decides how to use them and is the controller; we process them on the broker's behalf to deliver them and show them in the dashboard.
• Page analytics: we are the controller and shares aggregated statistics with the broker.

What we collect

• Broker account: WhatsApp number and profile name, name, agency, email (optional), photo, licence or registration details, market and preferences, login records.
• Content brokers send: WhatsApp messages sent to our number, photos, videos, PDFs, links and listing details.
• Connected platforms (optional): public profile details and public video information from Instagram, TikTok or YouTube, and encrypted access tokens.
• Payments: handled by Stripe. We receive your plan, billing status and a customer reference — not your full card number.
• Visitors: pages viewed, buttons tapped, referrer, device/browser type and approximate time; a random visitor ID stored in your browser only if you accept analytics cookies; IP addresses in security logs.
• Enquirers: name, phone number, offer and message you submit.

Why we use it (and legal bases)

• To provide the Service you signed up for — creating pages, delivering enquiries, alerts and billing (contract).
• To keep the Service secure, prevent abuse and verify brokers (legitimate interests; legal obligations).
• To measure page performance for brokers (consent where required for analytics cookies; otherwise legitimate interests using non-identifying counts).
• To improve the Service, including automated extraction of listing details from text (legitimate interests).
• To send service messages on WhatsApp; we do not send marketing without consent.

Who we share it with

• Meta (WhatsApp Business Platform) to send and receive messages.
• Stripe for payments and invoices.
• Cloud hosting, database and file-storage providers.
• AI providers (such as OpenAI or Anthropic) when enabled, to read listing text and draft descriptions. They process it on our instructions.
• TikTok, Instagram and YouTube when a visitor plays an embedded video or a broker connects an account; those platforms apply their own policies.
• The broker whose page you enquire on; authorities when the law requires.

We do not sell personal data, and we do not share it for cross-context behavioural advertising.

International transfers

Our providers may process data outside your country, including in the UAE, the EU, the UK and the US. Where required we use safeguards such as standard contractual clauses.

How long we keep it

• Account and listing data: while your account is active, and deleted within 30 days after you delete it (backups up to 90 days).
• Enquiries: until the broker deletes them or their account.
• Analytics events: up to 24 months, then aggregated.
• Billing records: as long as tax and accounting law requires.

Your rights

Depending on where you live (for example under the EU/UK GDPR, the UAE Personal Data Protection Law, or US state laws such as the CCPA/CPRA), you may ask to access, correct, delete or receive a copy of your data, object to or restrict some processing, withdraw consent, and appeal a decision. Brokers can delete their account in Settings. Enquirers can contact the broker or us. We will not discriminate against you for using your rights. Contact privacy@relaio.ai; you can also complain to your local data protection authority.

Security

We use HTTPS, encrypted storage of access tokens, signed login links, access controls and logging. No system is perfectly secure; tell us at once if you think your account is compromised.

Children

The Service is not intended for anyone under 18.

Cookies

See our Cookie Policy.

Changes and contact

We will post updates here and notify brokers of material changes. Relaio AI Technologies FZCO, Dubai, United Arab Emirates · privacy@relaio.ai