Refunds & Cancellation
Effective 11 November 2026 · Relaio AI Technologies FZCO
Try before you pay
The Free plan lets you publish real listings before choosing a paid plan.
Cancelling
- Cancel any time in Dashboard → Billing → Manage subscription. No calls or emails needed.
- Your plan stays active until the end of the period you paid for, then moves to Free. Your pages stay online within the Free plan's limits; extra listings are kept as drafts.
Refunds
- First payment: if you're not happy, ask within 14 days of your first paid charge and we'll refund it in full.
- Yearly plans: if you cancel within 30 days of a yearly renewal, we refund the unused months.
- Monthly renewals are not refunded once the month has started, except where the law requires or the Service was unavailable for an extended period.
- Refunds go back to the original payment method through Stripe, usually within 5–10 business days.
If you are a consumer, you may also have statutory cancellation rights in your country; this policy does not limit them.
Contact
Email support@relaio.ai from your account's email, or message us on WhatsApp, with your account phone number.