Terms of Service

These Terms govern your use of Relaio Listings (the “Service”), provided by Relaio AI Technologies FZCO, Dubai, United Arab Emirates (“we”, “us”). By connecting your WhatsApp number, creating a listing or paying for a plan, you agree to these Terms. If you use the Service for a company, you confirm you may bind that company.

1. The Service

Relaio Listings turns property photos, videos, documents and details you send (on WhatsApp or in the dashboard) into hosted listing pages, collections and a broker page, and provides analytics, an enquiry pipeline, social video embeds and related tools. Features differ by plan, as described on the pricing page.

2. Your account

• Your account is tied to the WhatsApp number you connect. Keep your phone and WhatsApp account secure — anyone with access to it can manage your listings.
• You must be at least 18 and legally able to work as a property broker or agent where you advertise, or be authorised by someone who is.
• Information you give us (name, agency, licence or registration details) must be accurate. A “verified” badge only shows that we checked the registration you supplied against a public source at that time.

3. Your listings and legal duties

You are the advertiser of every listing you publish and you are responsible for it. In particular you must:

• have the owner's or landlord's permission to market the property, and hold any advertising permit your market requires (for example, Dubai/RERA advertising permits);
• make sure prices, sizes, availability and other details are accurate and not misleading, and update or remove listings that are let, sold or withdrawn;
• in the UK, include the material information buyers or tenants need and show a price; in the US, comply with the Fair Housing Act and state rules; elsewhere, comply with local advertising, consumer and anti-money-laundering rules;
• only upload photos, videos, documents and text you own or are allowed to use.

Our tools (automatic text extraction, AI descriptions, compliance prompts) help you, but they can make mistakes. Always review your listing before sharing it.

4. Content licence

You keep ownership of your content. You give us a worldwide, non-exclusive, royalty-free licence to host, copy, resize, convert and display it to operate, secure and improve the Service and to show your pages to the people you share them with. This licence ends when you delete the content or your account, except for backups kept for a limited time and content others have already saved.

5. Enquiries and client data

When someone enquires through your page (for example, a Best Price request), we pass their details to you. You are responsible for handling that personal data lawfully, including replying only about their enquiry unless they agree to more. See our Privacy Policy.

6. Third-party services

The Service relies on third parties, including Meta (WhatsApp), Stripe (payments), cloud hosting, AI providers and, where you choose, TikTok, Instagram and YouTube. Their terms also apply to your use of their features, and their availability is outside our control. Embedded videos are played by the platform that hosts them.

7. Plans, billing and renewals

• Paid plans are billed in US dollars in advance, monthly or yearly, through Stripe, and renew automatically until cancelled. Taxes may be added where required.
• You can upgrade, downgrade or cancel at any time from Billing. Cancellation takes effect at the end of the current period; you keep paid features until then.
• If a payment fails we may retry it and limit paid features until it succeeds. On downgrade, existing pages stay online but new listings above your plan's limit are saved as drafts.
• We may change prices with at least 30 days' notice; changes apply from your next renewal.
• Refunds are covered by our Refunds & Cancellation policy.

8. Acceptable use

You must follow our Acceptable Use Policy. We may remove content or suspend accounts that break it, put others at risk, or that we are legally required to act on.

9. Suspension and termination

You can delete your account at any time in Settings. We may suspend or end your access if you seriously or repeatedly breach these Terms, if required by law, or to protect users, clients or the Service. Where reasonable we will tell you why and give you a chance to fix the issue.

10. Availability and changes

We work to keep the Service available and secure but do not promise it will be uninterrupted or error-free. We may add, change or remove features; if we remove a core paid feature we will tell you in advance.

11. Disclaimers

The Service is provided “as is”. To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We are not a party to any property transaction and do not give legal, tax or financial advice.

12. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, or for lost profits, deals, commissions or data, and our total liability in any 12 months is limited to the greater of the amount you paid us in that period and USD 100. Nothing in these Terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

13. Indemnity

You will compensate us for claims and costs arising from your listings or content, or from your breach of these Terms or the law.

14. Governing law

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction, unless the law of your country of residence gives you the right to bring a claim in your local courts.

15. Changes and contact

We may update these Terms; if a change is material we will notify you by WhatsApp or in the dashboard before it applies. Questions: support@relaio.ai.